Return & Exchange Policy

At Primax, we aim to provide a smooth and reliable shopping experience. Please review our policy carefully before placing your order.

Exchange Policy

We offer a 7-day exchange policy from the date of delivery. If you receive the wrong size, a damaged item, or a product with a manufacturing defect, you may request an exchange within 7 days.

No Return Policy

We do not offer returns or refunds. All sales are final unless the item is eligible for exchange under the conditions listed in this policy.

Exchange Conditions

To qualify for an exchange, the product must be:

• Unused, unworn, and in its original condition
• Returned with original tags and packaging
• Requested within 7 days of delivery
• Supported with proof of purchase and clear photos of the issue

Non-Exchangeable Items

We do not accept exchanges in the following cases:

• Damage caused by customer misuse or improper handling
• Items without original tags or packaging
• Sale or discounted items, unless defective
• Change of mind or personal preference

How to Request an Exchange

To request an exchange, please contact our customer support with your order number, product details, and clear images showing the issue. Once reviewed, our team will guide you through the next steps.

Important Notes

Shipping charges are non-refundable. If an exchange is approved, the customer may be responsible for the delivery charges of the replacement item.