Return & Exchange Policy

At Primax, we aim to provide a smooth and reliable shopping experience. Please review our policy carefully before placing your order.

Exchange Policy We offer a 3-day exchange policy from the date of delivery. If you receive the wrong size, a damaged item, or a product with a manufacturing defect, you may request an exchange within 3 days.

Refund Policy We offer a 3-day refund policy from the date of delivery. If your item is eligible, you may request a refund within 3 days of receiving your order.

Exchange & Refund Conditions To qualify, the product must be:

• Unused, unworn, and in its original condition
• Returned with original tags and packaging
• Requested within 3 days of delivery
• Supported with proof of purchase and clear photos of the issue

Non-Eligible Items We do not accept exchanges or refunds for:

• Damage caused by customer misuse or improper handling
• Items without original tags or packaging
• Sale or discounted items, unless defective
• Change of mind or personal preference

How to Request Contact our customer support with your order number, product details, and clear images of the issue. Our team will guide you through the next steps.

Important Notes Shipping charges are non-refundable. If an exchange or refund is approved, the customer may be responsible for return delivery charges.

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