Frequently Asked Questions

Welcome to the PrimaxOfficial Help Center. Here you'll find answers to the most common questions about ordering, shipping, payments, sizing, wholesale purchases, and returns.

Orders

How do I place an order?

Browse our collections, choose your preferred size, add the product to your cart, and complete checkout. You'll receive an order confirmation after placing your order.

Can I order through WhatsApp?

Yes. You can contact us on WhatsApp for product inquiries and wholesale orders.

Shipping

How long does delivery take?

Orders are usually delivered within 3–5 business days across Pakistan.

Do you offer free shipping?

Yes. We offer free shipping on orders above PKR 5,000.

Which areas do you deliver to?

We currently deliver throughout Pakistan.

Payments

Which payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Bank Transfer

• EasyPaisa

• JazzCash

Returns & Exchanges

What is your return policy?

You can request a return within 7 days of receiving your order, provided the item is unused, undamaged, and returned in its original packaging.

What is your exchange policy?

We offer a 7-day exchange on eligible products in their original condition.

Size & Fit

How do I choose the correct size?

Please refer to our Size Guide before placing your order. If you're unsure, contact us and we'll help you select the best size.

Wholesale

Do you offer wholesale pricing?

Yes. PrimaxOfficial welcomes wholesale inquiries from clothing shops, resellers, and businesses across Pakistan.

Is there a minimum order quantity?

We offer flexible order quantities. Contact us with your requirements, and we'll provide a suitable quotation.

Support

How can I contact PrimaxOfficial?

Email: primaxxofficial@gmail.com

WhatsApp: +92 311 2033875

Instagram: @primaxxofficial

If you have any other questions, our team is happy to assist you.